Coach Skill – Privacy Policy

Last updated: 20 November 2025

This Privacy Policy explains how Coach Skill (“we”, “us”, “our”) collects, uses, and protects your personal information when you interact with our website, forms, services, and communications.

1. Who We Are

Coach Skill

Contact email: monika.kozlowska@coachskill.co.uk

If you have any questions about how your data is handled, you can contact us at the email above.

2. What Data We Collect

We may collect the following personal information:

  • Name

  • Email address

  • Phone number

  • Business information

  • Responses submitted through our discovery or enquiry forms

  • Booking information (via Calendly)

  • Purchase information (via WooCommerce)

  • Communication history

  • Website usage data (analytics and cookies)

3. How Your Data Is Collected

We collect your data when:

  • You submit a form on our website

  • You request a discovery call or book an appointment

  • You purchase a product or service through WooCommerce

  • You contact us by email or otherwise communicate with us

  • You receive and interact with emails sent via Resend

  • Your information enters our CRM (HubSpot) through our automation system (n8n)

  • You browse our website (cookies, analytics)

4. How We Use Your Data

We use your data to:

  • Respond to your enquiry

  • Pre-qualify and prepare for discovery or consultation calls

  • Manage customer or client relationships

  • Process bookings and payments

  • Add your information to our CRM (HubSpot)

  • Send follow-up or service-related emails

  • Provide and improve our services and website

  • Deliver purchased products or services

  • Handle internal administration and record-keeping

5. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

Legitimate Interest

For activities such as:

  • Responding to your enquiry

  • Assessing your needs before a call

  • Managing your booking

  • Adding your details to our CRM

  • Following up after an enquiry

Contract

When processing data necessary to deliver a product or service you have purchased.

Consent

Only used for:

  • Marketing newsletters

  • Promotional emails

You can withdraw your consent at any time.

6. Where Your Data Is Stored

Your information may be stored or processed in systems such as:

  • HubSpot (CRM)

  • n8n (automation workflows transmitting your data securely)

  • Calendly (call scheduling)

  • Resend (email delivery)

  • WooCommerce (purchases and order records)

  • Our website hosting and analytics tools

All systems use industry-standard security and encryption.

7. Sharing Your Data

We may share your information with trusted service providers solely for operational purposes, including:

  • CRM platforms (HubSpot)

  • Email delivery services (Resend)

  • Scheduling systems (Calendly)

  • Payment and order providers (WooCommerce)

  • Automation platforms (n8n)

  • Website hosting and analytics providers

We never sell your personal data.

8. Data Retention

We keep your personal data only for as long as necessary:

  • Enquiry and discovery form data: up to 12 months

  • Client and purchase data: up to 6 years, in line with UK accounting requirements

  • Marketing opt-in data: until you unsubscribe

After these periods, data is securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent (for marketing)

  • Request restriction of processing

  • Make a complaint to the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at:

monika.kozlowska@coachskill.co.uk

10. Cookies and Analytics

We may use cookies or analytics tools to improve site performance and understand user behaviour.

You can disable cookies at any time through your browser settings.

11. Contact Us

If you have questions or wish to exercise your data rights, contact:

Email: monika.kozlowska@coachskill.co.uk